Return & Refund Policy

Effective Date: October 11, 2026

This Return & Refund Policy applies to purchases made through the MyOffStampWold website for eye masks and related products.

We want our customers to be satisfied with their purchases. This policy explains how to request a return, replacement, or refund, subject to applicable law.

1. General Return Conditions

Eligible return requests may be submitted within 30 days of the delivery date, subject to the conditions described in this policy and applicable law.

For hygiene and product-quality reasons, eye masks should generally be unused, clean, and returned in their original condition and packaging when a return is required.

We may decline a return request where permitted by law if:

• The product has been used, altered, or damaged through customer misuse

• The product is returned in a condition substantially different from the condition in which it was received

• The product is damaged because of improper handling, storage, or care by the customer

• The return is sent without following the return instructions provided by our customer support team

• The request is submitted outside the applicable return period, except where otherwise required by law

These conditions do not limit any rights you may have under applicable consumer protection laws.

2. Eligible Return, Replacement, and Refund Requests

You may contact us within 30 days of delivery if your order involves any of the following issues:

• The product arrives damaged during transit

• You receive an incorrect product

• An item is missing from your order

• The product has a manufacturing defect that affects normal use

• The product received differs materially from the product described on our website

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible so we can review the issue and determine an appropriate resolution.

Depending on the circumstances, available resolutions may include a replacement, reshipment, partial refund, full refund, or return of the product.

3. Information Required for a Claim

To help us review a return, replacement, or refund request, please provide the following information where applicable:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the product or damage

• Photos of the shipping package and shipping label, if relevant

• Any additional information reasonably necessary to assess the request

We may request supporting evidence within the applicable return period. If information is missing, we may contact you for clarification before making a decision.

We will assess each request based on the information provided and applicable law.

4. Return and Replacement Process

To request a return, replacement, or refund, please follow these steps:

1. Contact our customer support team at [email protected].

2. Provide your order number and explain the reason for your request.

3. Include photos or videos when relevant or requested.

4. Our customer support team will generally review your request within 1–2 business days.

5. If your request is approved, we will provide the applicable return instructions or explain the next steps.

Depending on the circumstances, we may offer:

• A replacement product or reshipment

• A partial refund

• A full refund

• A return followed by a refund, where applicable

Please do not send products back before receiving return instructions from our customer support team. Unauthorized returns may delay processing.

5. Return Shipping and Replacement Costs

For approved claims involving products confirmed to be defective, damaged during transit, incorrectly shipped, or incomplete due to an error on our part, we will provide an appropriate resolution and cover reasonable return or replacement shipping costs where applicable.

For returns requested for reasons unrelated to a product defect or our error, customers may be responsible for return shipping costs, where permitted by law.

Any applicable charges will be explained as part of the return process. We will not apply fees in a manner that unlawfully limits your consumer rights.

6. Refund Processing Time

Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by law.

Estimated refund processing time: 7–10 business days after approval.

The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information at checkout

• Reviewing their order upon delivery

• Reporting damaged, defective, incorrect, or missing items within the applicable timeframe

• Following the product's care and usage instructions

• Packaging approved returns appropriately to prevent additional damage during shipping

We are not responsible for delivery issues caused by inaccurate shipping information provided by the customer or delays caused by shipping carriers, except where otherwise required by applicable law.

8. Non-Returnable Items

Where permitted by law, certain items may not be eligible for return, including:

• Products damaged through customer misuse or improper care

• Products that have been altered after delivery

• Items specifically marked as final sale or non-returnable before purchase

• Products returned outside the applicable return period, subject to any legal exceptions

Hygiene-related items: Because eye masks come into contact with the face and eye area, used products may be ineligible for return for hygiene reasons where permitted by law. This restriction does not apply to defective, damaged, incorrectly shipped, or misdescribed products where a remedy is required under applicable law.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. You may need to follow the applicable return procedure after delivery.

If a cancellation is approved before shipment, any applicable refund will be processed to the original payment method, subject to the payment provider's processing time.

10. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, or legal requirements.

Any revised version will be posted on this page with an updated Effective Date. Changes will apply subject to applicable law and will not remove rights that customers are legally entitled to retain.

11. Contact Us

If you have questions about returns, refunds, replacements, or order-related issues, please contact us:

SLEEP MASTERS, INC.
11217 US 19 N
Port Richey, FL 34668
United States

Email: [email protected]

We are committed to treating customer concerns fairly and handling return and refund requests in accordance with this policy and applicable law.